Mezzanine designs and builds digital technology solutions for customers across Africa and beyond in order to create productive societies. Founded in 2012, Mezzanine has market-leading expertise in the agricultural, health, financial inclusion and education spaces and works with mobile network operators to bring about positive change in the lives of people through the benefits of the digital dividend. Mezzanine, a subsidiary of the Vodacom Group, is a home-grown African company delivering value to the people of Africa and beyond. Joining Mezzanine means that you will be joining a group of passionate and smart thinkers who value trust and accountability. You will enjoy:
Impact: See the fruit of your work via international or local field visits, or just read up on impact stories
Influence: We keep our teams small so that all can have influence
Growth Opportunities: 5 days of study leave, on the job mentoring, external training, and career advancement
Flexibility: 3 remote work days with core hours being 10:00 – 15:00
An energising environment: We celebrate differences and value individuals. We have monthly socials, enjoy lunching together, take coffee-walks, play ping-pong or just ask “how is your family?”
About the role
The main purpose of this position is to provide in-country [Ghana] project , client support and project coordination.
Support the current Call centre Agent
On-the-ground field visits to verify / troubleshoot support queries
Track project progress, interdependencies, and deliverables to facilitate successful project implementation and rollout
Follow up with clients in team members on outstanding items
Monitor all critical tasks and communicate updates to project team members.
Proactively identify risks and escalate
Accountable for the complete Billing process
Client facing Billing : Support Vodafone Ghana with progress reporting to complete the Billing
Project Milestone reporting in line with the client facing and Internal parties
Cash Flow Management of the Project in-country on behalf of Mezzanine
Represent Mezzanine at client meetings with the various stakeholders: funders, government agencies, implementation partners
Manage internal stakeholders on delivery of escalation requests
Understand and monitor the environment to identify possible issues and challenges within the system and people processes, and channeling appropriately
Input into monthly project reports
Completion of Monthly EXCO reports
Bachelor's degree in a relevant field/area
5+ years of experience working in an ICT implementation environment.
Understanding of the Ghanaian public sector would be a significant plus
Experience in managing complex stakeholder relationships
Starting date: January 2023
Contract duration & terms: 6-months contract
Location: Ghana, Accra
How to apply
Easily apply by clicking the link below and submitting your CV. Only shortlisted candidates will be contacted. Should you not hear from us after 30 days, you may consider your application unsuccessful. Mezzanine is an equal opportunity employer.
Mezzanine Diversity and Inclusion Statement
Mezzanine is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from previously disadvantaged groups and people with disability will be given preference.