About Mezzanine

Mezzanine designs and builds digital technology solutions for customers across Africa and beyond in order to create productive societies. Founded in 2012, Mezzanine has market-leading expertise in the agricultural, health, financial inclusion and education spaces and works with mobile network operators to bring about positive change in the lives of people through the benefits of the digital dividend. Mezzanine, a subsidiary of the Vodacom Group, is a home-grown African company delivering value to the people of Africa and beyond. Joining Mezzanine means that you will be joining a group of passionate and smart thinkers who value trust and accountability. You will enjoy:

  • Impact: See the fruit of your work via international or local field visits, or just read up on impact stories
  • Influence: We keep our teams small so that all can have influence
  • Growth Opportunities: 5 days of study leave, on the job mentoring, external training, and career advancement
  • Flexibility: 3 remote work days with core hours being 10:00 – 15:00
  • An energising environment: We celebrate differences and value individuals. We have monthly socials, enjoy lunching together, take coffee-walks, play ping-pong or just ask “how is your family?”

About the role

The main purpose of this position is to provide in-country [Ghana] project , client support and project coordination.

Responsibilities

  • Support the current Call centre Agent
  • On-the-ground field visits to verify / troubleshoot support queries
  • Track project progress, interdependencies, and deliverables to facilitate successful project implementation and rollout
  • Follow up with clients in team members on outstanding items
  • Monitor all critical tasks and communicate updates to project team members.
  • Proactively identify risks and escalate
  • Accountable for the complete Billing process
  • Client facing Billing : Support Vodafone Ghana with progress reporting to complete the Billing
  • Project Milestone reporting in line with the client facing and Internal parties
  • Cash Flow Management of the Project in-country on behalf of Mezzanine
  • Represent Mezzanine at client meetings with the various stakeholders: funders, government agencies, implementation partners
  • Manage internal stakeholders on delivery of escalation requests
  • Understand and monitor the environment to identify possible issues and challenges within the system and people processes, and channeling appropriately
  • Input into monthly project reports
  • Completion of Monthly EXCO reports

Key requirements

  • Bachelor's degree in a relevant field/area
  • 5+ years of experience working in an ICT implementation environment.
  • Understanding of the Ghanaian public sector would be a significant plus
  • Experience in managing complex stakeholder relationships

Starting date: January 2023

Contract duration & terms: 6-months contract

Location: Ghana, Accra

How to apply

Easily apply by clicking the link below and submitting your CV. Only shortlisted candidates will be contacted. Should you not hear from us after 30 days, you may consider your application unsuccessful. Mezzanine is an equal opportunity employer.

Mezzanine Diversity and Inclusion Statement

Mezzanine is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from previously disadvantaged groups and people with disability will be given preference.